The Effect of Intrinsic Motivation on Job Satisfaction: Mediation Role of Service Recovery Performance

Authors

  • Romina Cheraghalizadeh School of Business, Eastern Mediterranean University, Gazimagusa, Turkish Republic of Northern Cyprus

Keywords:

Hotel Industry, Intrinsic Motivation, Job Satisfaction, Service Recovery Performance

Abstract

The aim of this research is to consider the effect of intrinsic motivation on job satisfaction of frontline hotel employees and also to evaluate the influence of service recovery performance as a mediator in this relationship. This study targeted frontline hotel employees in Iran and data of research gathered through questionnaire. One hundred eighteen responses evaluated for the purpose of this study.  Mediated regression has been utilized to test the effect of intrinsic motivation on job satisfaction, and the mediating role of service recovery performance in this association. Findings of research proved the significant correlation between intrinsic motivation and service recovery performance. Also results confirmed service recovery performance significantly and positively associated with job satisfaction. Results of regression analysis showed service recovery performance fully mediates the relationship between intrinsic motivation and job satisfaction. In addition, current study support that intrinsic motivation is the antecedent of job satisfaction. At the end limitation, managerial implications and practices are discussed.

Downloads

Published

2014-10-01

How to Cite

Cheraghalizadeh, R. (2014). The Effect of Intrinsic Motivation on Job Satisfaction: Mediation Role of Service Recovery Performance. International Journal of Economic Practices and Theories, 4(5), 511-517. Retrieved from http://ijept.eu/index.php/ijept/article/view/The_Effect_of_Intrinsic_Motivation_on_Job_Satisfaction_Mediati

Issue

Vol. 4 No. 5 (2014): Special issue on Marketing and Business Development

Section

Articles

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).