POPȘA, R. E. Implications of Knowledge-Based Management on Service Quality Management. International Journal of Economic Practices and Theories, [S. l.], v. 4, n. 5, p. 759-764, 2014. Disponível em: http://ijept.eu/index.php/ijept/article/view/Implications_of_Knowledge-Based_Management_on_Service_Quality_. Acesso em: 27 apr. 2025.