KAPIKI, S. Quality Management in Tourism and Hospitality: an Exploratory Study among Tourism Stakeholders. International Journal of Economic Practices and Theories, [S. l.], v. 2, n. 2, p. 53-61, 2012. Disponível em: http://ijept.eu/index.php/ijept/article/view/quality_management_in_tourism_and_hospitality_an_exploratory_s. Acesso em: 20 sep. 2024.